Bio-Active Labs values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order.

1. Information We Collect

We may collect the following information when you use our website:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • IP address, browser type, and device information

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with legal obligations.

3. Payment Security

Payments are processed through secure third-party payment providers. Bio-Active Labs does not store your complete payment card information on our servers.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings, although some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only with trusted third-party service providers necessary to:

  • Process payments.
  • Deliver orders.
  • Provide website hosting and technical support.
  • Comply with legal or regulatory requirements.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of online transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data where legally permitted.
  • Object to or restrict certain processing activities.
  • Withdraw consent where applicable.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon publication on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team through our Contact Us page.