At Bio-Active Labs, we are committed to providing high-quality research products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order.

1. Research Products

Due to the nature of our products and to maintain product integrity and safety, all products sold by Bio-Active Labs are intended strictly for research purposes only. Unless otherwise stated below, products are non-returnable once shipped.

2. Returns

Returns are only accepted if:

  • The wrong product was received.
  • The product arrived damaged during shipping.
  • The item is defective upon arrival.

To be eligible for a return, you must contact us within 7 days of receiving your order and provide your order number along with clear photographs of the product and packaging.

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products.
  • Products damaged due to improper handling or storage.
  • Products purchased during clearance or special promotions, unless defective.
  • Items returned without prior authorization.

4. Refunds

If your refund request is approved, your refund will be processed using your original payment method. Refund processing times may vary depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect product, please contact us within 7 days of delivery. Include:

  • Your order number.
  • Photographs of the product.
  • Photographs of the shipping package.
  • A brief description of the issue.

Once verified, we will arrange a replacement or refund at our discretion.

6. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has shipped, it cannot be cancelled.

7. Lost or Delayed Shipments

If your shipment is delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

8. Return Shipping

If a return is approved due to our error, we will provide instructions for the return process. Unauthorized returns may not be accepted.

9. Research Use Disclaimer

All Bio-Active Labs products are supplied exclusively for laboratory and scientific research purposes. They are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact our customer support team through our Contact Us page before returning any products.